We have a 30-day return policy for new items and a 7-day working guarantee for MOST* used items, which means you have 30 days and 7 days respectively after receiving your item to request a return. For consoles and other tech items, we provide a 30 day warranty free of charge.
To be eligible for a return, your item must be in the same condition that you received it. That means if you bought it new in shrink-wrap, the shrink-wrap must NOT be removed. All used items, unless otherwise marked, include a 7 day working guarantee; if the item doesn't work, bring it back for your choice of a exchange, repair, or refund. In both cases, the items must have their original price tags, and be in their original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org or come into our physical storefront to make a free return. If you opt for the ship-back option, we’ll deduct the cost of return shipping from your refund and send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will be accepted as a donation or can be returned to the sender at the sender's cost.
You can always contact us for any return questions at email@example.com.
30-Day Tech Warranty
If your tech item (console, controller, cords, media players, etc) stops working properly within the first 30 days of purchase due to non-user error, we can help repair, replace, or refund you. This warranty does NOT cover drops, spills, or any other damage caused as a result of customer negligence. Items MUST have their original serialized warranty sticker ("shiny sticker") intact and still attached to the item, as well as the receipt received upon purchase. If the seal is broken or the item's hardware/software has been found to be modified in any way, the warranty shall become null and void.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
*Exceptions / non-returnable items
Certain types of items cannot be returned. These items will be marked with a sticker saying "NO RETURNS". This is usually due to a significantly poorer conditioned item or missing pieces, though some of these items still end up being returnable. Other exceptions are as follows:
-We can't accept returns on extremely rare products (for example, Legends of Zelda: Twilight Princess for GameCube) or other highly sought-after collector's items.
-Electronics, tech, and video game consoles and accessories are limited to a 7-day return window and can ONLY be returned if they are found not working. We test these products before they ever hit shelves to ensure functionality and quality because we don't want to sell a non-working item.
***Regardless of our return policy, you are always welcome to trade in your products at any point trade-ins are accepted, no matter how long it's been since purchase, for the current trade-in value, just as you would any other item.***
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final clearance items or gift cards/store credit.
The fastest way to ensure you get what you want if ordering online is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you visit in person, exchanges are easy and fast! Just find what you want and pay the difference (if applicable).
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. NOTE: If you choose to ship the item back to us, you will be responsible for the return shipping costs unless the item is found to be defective and was sold as working. Please remember it can take some time for your bank or credit card company to process and post the refund too.